Résumé

Summary

Over twenty years of broad and diversified experience, including nonprofit business operations, accounting, leadership, training, workflow design, service quality, regulatory compliance, and employee engagement. Provide business solutions by drawing on diverse experience and technical background to actively develop solutions for organizations and teams.

Areas of expertise: business operations, collaboration, workflow and procedures documentation, streamlining processes, vendor management, budgeting, accounting, reporting, coaching, public speaking, strong interpersonal and customer service skills, engaging teammates through passion and vision, managing multiple priorities and deadlines, working within a budget and limited resources, leveraging the organizational matrix.

Technical skills include: data analysis, Google Suite (including Admin console management), Microsoft Office suite (including advanced aptitude in Excel, Word, Access, and PowerPoint), TechSmith Snagit and Camtasia, Canva, Adobe Lightroom, WordPress, Trello, Notion, Monday, JIRA, Todoist, Slack, Discord

Professional Experience

Director of Operations & Finance
March 2018 – present
Academic Writers Studio, Inc, Richmond, VA

  • Administer all aspects of accounting for the Studio: budgets, reconcilements, regulatory filings, payroll, accounts payable and receivable, as well as collaboration with external accountants and agencies.
  • Develop all operational procedures, workflows, systems, and strategies for scalable growth.
  • Managed internship program: job listings, interviews, day-to-day supervision, onboarding, and offboarding.
  • Produced and maintain a highly customized company website using WordPress and collaborate with leadership and our board of directors in its design.
  • Contribute to advertising creation, marketing strategy, and Google Ad Grants administration.
  • Serve as Treasurer of the Board of Directors.

Associate Content Editor
June 2016 – present
Beyond 12, Inc., Oakland, CA

  • Create dynamic and relatable content catered towards first-generation college students.
  • Spearheaded the installation and workflows for a company-wide internal short link system for use in operations and marketing.
  • Serve as the primary editor of videos used in their app content.
  • Mentor other colleagues in their personal and professional growth.

Director of Education
October 2015 – June 2016
EastPay, Richmond, VA

  • Broad-based experience teaching professional development classes to adult learners of diverse backgrounds.
  • Designed curricula, syllabi, and lesson plans for learning experiences ranging from one-hour sessions to multi-session and multi-course programs of study.
  • Taught and facilitated webinars and classes, in lecture, discussion, and hybrid formats; in-person and online.

Operations Manager, Document Services
October 2014 – October 2015
Transaction Operations, SunTrust Bank, Richmond, VA

  • Collaborated with leading eSignature vendor to develop solution affecting over 500 teammates and moving 50,000 documents per year from paper to digital, streamlining workflows and improving the client experience.
  • Administrated the configuration of more than 1,000 multi-function devices supporting 28,000 teammates.
  • Developed a system of discovery and intake for new imaging opportunities within the Bank.

Business Project Manager, Image & Document Services
October 2013 – October 2014
Transaction Operations, SunTrust Bank, Richmond, VA

  • Added $1 Billion to the Mortgage servicing portfolio by spearheading changes to allow for efficient onboarding of acquired servicing collateral.
  • Partnered with business units to develop efficient and paperless processes across SunTrust’s lines of business.
  • Represented the interests of the service manager and document custodian in new projects.

Operations Manager, Enterprise Payment Processing
November 2011 – September 2013
Transaction Operations, SunTrust Bank, Richmond, VA

  • Successfully lead team 5% under budget for 2012.
  • Managed team of seven direct reports; responsibility for recruitment, training, evaluation, development and discipline. Performance management, including semi-annual performance evaluations.
    • Direct reports ranked over 4.00 (on 5-point scale) in Gallup engagement surveys.
  • Oversight of all aspects of operations for three treasury management products including service level agreements, vendor management, statistical reporting to upper-management, and service implementations.
  • Developed five cost-saving initiatives that streamlined workflows, increased efficiency, and added value to clients in 2012.
  • Achieved 10 straight months of perfect service level commitments.

Officer and Manager, Enterprise Payment Processing
February 2009 – October 2011
Bank Operations, SunTrust Bank, Richmond, VA

Operations Analyst, Enterprise Payment Processing
November 2007 – January 2009
Bank Operations, SunTrust Bank, Richmond, VA

Credit Analyst
March 2007 – November 2007
Wholesale Lending Services, SunTrust Bank, Richmond, VA

Education and Certifications

Virginia Bankers Association School of Bank Management
August 2013
University of Virginia, Charlottesville, Virginia

Bachelor of Arts
May 2007
Liberal Arts, University of Richmond, Richmond, Virginia

Associates of Applied Sciences
May 2003
Web Development, ECPI Technical College, Midlothian, Virginia

Lean Six Sigma Yellow Belt Certified

Community Service

  • Serve as Treasurer of the Board of Directors for Academic Writers Studio, Inc.
  • Served as a Leadership Circle member for the Central Virginia United Way.
  • Served as team captain for the SunTrust volunteer committee.
  • Coordinated volunteer and fundraising events for charities such as the Central Virginia Food Bank, American Heart Association, and Toys For Tots.